Costumer relationships, anyone?
Yesterday I contacted my life insurance company about that I was to quit my contract, sell the insurance for whatever it may be worth, and what I could expect to get out of it. I was ready for everything – sales guys calling me, trying to convince me that it’s the wrong time to do such a thing. No reaction for days. E-Mail conversations about how I shouldn’t do that, whatever they would’ve thought of – I was ready.
But what did they do?
No such thing. They sent me, without any personal comment whatsoever, a “current state of your account” – an automatic generated PDF as attachment. Nothing else. Neither any word like “don’t do that”, nor any hints on how to quit the contract. Not even “Hello Mr. Knoflach”. Literally nothing.
To me, the answer seems like: “fuck you”.
We do not care. We’re not interested if you quit or not. We will not try to convince you of anything. We are not going to help you either. We just don’t feel like doing anything at all. We press the button that says “send automated PDF response”, and that’s about what you get. Now leave us alone.
What the hell?
What a nice approach on customer service. I was thinking about quitting, and I wasn’t entirely sure if it’s the right thing to do. But I thought I’d see what I can get. And while that is – like it is with insurance-thingies cancelled too early – far less than I invested, this one single “customer support contact experience” cemented my decision.
Goodbye, Skandia. Never, ever want to have anything to do with you guys again.